Returns & Exchange Service

Returns & Exchange Service

Welcome to Kiss-her.com, we aim to provide a pleasant shopping experience and excellent service. If there is any reason you are not happy with your order, we are happy to accept returns and exchanges service within 3 days from the date when you  get it and in new, unused condition with original packaging. Product returns that are soiled, have been altered in any way or do not conform to the above will not be accepted.
Pls noted that you must contact us at service@kiss-her.com firstly to return/exchange products to us. We have a friendly customer service, we are always here to serve you.
Below is our Return & Exchange terms by 4 points.

1. Cancellation of the order

Kiss Her can offer the order full refund if the order is cancelled within 24 hours of your purchase payment. Please contact us at service@kiss-her.com immediately once you decide to cancel the order. If the orders is cancelled after  24 hours of purchase but have not been shipped, we will offer partial refund after charging a 15% cancellation fee. Kiss Her is not accepted order cancellation request if the orders have already been shipped.

2. Exchange 

Kiss- her accept exchanges for a wrong style, color or size. Because international shipping is very high, we will ship the correct one in your next order shipment. Please kindly contact Kiss-her customer support before sending back the item.

3. Refund

If you doesn’t like the item (It is Not Quality Problem), you can choose to be refunded the cost you paid for any of your firstly ordered product if it have already been returned in original condition to us. As there will be high custom tax to import any item from any country to China. After the item finish Customs clearance, We will show you the Customs tax cost sheet to pay for. And shipping cost is non-refundable unless the item is found to be faulty or damaged due to our problem. If your product arrives damaged, please help us by sending clear photos with good lighting of the defect for the affected item, including the item’s packaging and the delivery box.

4. Stock

As our stock run quickly, Some items may be out of stock. Therefore not eligible for exchanges or returns.

 

ANY QUESTION PLEASE FEEL FREE TO CONTACT US,WE ARE HERE FOR YOU. THANK YOU!